Policies and Fees
Confidentiality Policy
We are sensitive to the fact that information concerning you, your child and your family is private and personal. Trust and confidentiality are essential to building trusting relationships. We are committed to maintaining your privacy and protecting your personal information.
EduSolutionsKC, LLC will not disclose information without your written consent except as required by law or when there is a threat to the health and safety of the individuals and families we serve.
24-hour notice of cancellation is required for all appointments.
*Cancellations made prior to this window are rescheduled with no penalty.
*Late cancellations made without 24 hours’ notice, but prior to the start
of a scheduled appointment, incur a $75 late-cancellation fee.
*Missed appointments incur a $125 no-show fee.
Cancellation fees are not covered by insurance.
In the case of a late cancellation or missed appointment (no-show),
patients are responsible for payment of all invoiced charges.
To ensure continued access to services, any outstanding late fees must be paid
in full prior to your next scheduled appointment.
Failure to do so will result in a temporary suspension of services
until the balance is resolved.
If appointments are missed repeatedly, the provider may discontinue your care program. Consistent attendance is essential to ensure progress and continuity of care.
Good Faith
Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
-
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
-
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.
-
You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
-
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
-
Make sure to save a copy or picture of your Good Faith Estimate.
In-Network Insurance Partners
Speech and Language
Applied Behavior Analysis
Aetna
Cigna
Meritain Health
Optum Physical Health
Mo Health Net (Fee for Service)
Home State Health 7/1/25
Missouri
Aetna
Cigna
Meritain Health
Blue KC
Mo Health Net (Fee for Service)
Home State Health (7/1/25)
Healthy Blue
Aetna
Cigna
Meritain Health
Optum Physical Health
Kan-Care (Fee for Service)
Kansas
Aetna
Cigna
Meritain Health
Blue KC
Kan-Care (Fee for Service)
Understanding Your Visit Limits
with Your Insurance Plan
We believe it’s important for families to be fully aware of their therapy benefits, enabling them to plan financially and ensure their child’s therapy needs are met, especially in cases where there are therapy cap limitations on their insurance plan. We prioritize partnering with families to help them understand how insurance benefit limits may impact their child's care.
While we ask families to monitor their annual therapy visits—particularly if their child is receiving therapy services outside of EduSolutionsKC—our billing team also works diligently to track the number of therapy visits completed under our care. We do our best to notify families when they are nearing their visit limits. In such situations, our clinical and billing team will counsel your family on options for continuing services, considering the financial aspects you may be navigating.